Frequently Asked Questions (FAQ)
We got answers! 💙
Welcome to Zozick Beauty’s FAQ page. Here you’ll find answers to the most common questions about our products, shipping, returns, and more. Can’t find what you’re looking for? Contact us anytime—we’re here to help!
🛒 Orders & Shopping
How do I place an order?
Simply browse our collection, add your favorite products to your cart, and proceed to checkout. You can pay using credit/debit card, Fawry, Vodafone Cash, or cash on delivery.
Can I modify or cancel my order after placing it?
Yes! Contact us immediately at support@isisbeautys.com or via WhatsApp. If your order hasn’t been shipped yet, we can modify or cancel it for you.
Do I need to create an account to shop?
No, you can check out as a guest. However, creating an account allows you to track orders, save favorites, and enjoy exclusive offers.
What payment methods do you accept?
We accept:
Is my payment information secure?
Absolutely! We use industry-standard SSL encryption to protect your payment details. Your information is safe with us.
📦 Shipping & Delivery
Do you ship nationwide in Egypt?
Yes! We deliver to all governorates across Egypt, from Cairo to Aswan, and everywhere in between.
How long does shipping take?
- Cairo & Giza: 1-2 business days
- Other Governorates: 3-5 business days
Note: Delivery times may vary during holidays or peak shopping seasons.
What are your shipping fees?
Shipping costs vary by location and order value:
- Free shipping on orders over 1,000 EGP
- Standard shipping: 50-70 EGP (varies by location)
Check the shipping cost at checkout before completing your order.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email and SMS. Use this number to track your package on our website or the courier’s website.
What if I’m not home when the delivery arrives?
The courier will attempt delivery 2-3 times. If unavailable, they’ll contact you to reschedule delivery at your convenience.
Can I change my delivery address after placing an order?
Yes, if your order hasn’t shipped yet. Contact us immediately at support@isisbeautys.com with your new address.
🔄 Returns & Refunds
What is your return policy?
We accept returns within 14 days of delivery. Products must be unused, unopened, and in their original packaging. See our full Return Policy for details.
Which products cannot be returned?
Due to hygiene and safety reasons, we cannot accept returns on:
How do I return a product?
Contact us at support@isisbeautys.com to request a return authorization (RMA) number. We’ll provide detailed return instructions.
When will I receive my refund?
Refunds are processed within 5-10 business days after we receive and inspect your return. The amount will be credited to your original payment method.
Who pays for return shipping?
If the return is due to a defect or our error, we cover shipping costs. For change-of-mind returns, the customer is responsible for return shipping fees.
Can I exchange a product?
Yes! We exchange defective or damaged products for the same item. Email us at support@isisbeautys.com to arrange an exchange.
💄 Products & Skincare
Are your products authentic?
100% Yes! We source all our products directly from authorized distributors and official brand representatives. Authenticity is our priority.
Do you sell Korean (K-Beauty) products?
Yes! We carry top Korean beauty brands like COSRX, CeraVe, and more. Browse our K-Beauty Collection for the latest products.
How do I know which products are right for my skin type?
Check the product description for skin type recommendations. You can also contact our skincare experts at support@isisbeautys.com for personalized advice.
Are your products cruelty-free?
We prioritize cruelty-free and vegan brands. Look for the “Cruelty-Free” badge on product pages.
Do you offer samples?
We occasionally include free samples with orders. Follow us on Instagram and Facebook for sample giveaways and promotions.
What if a product is out of stock?
You can sign up for restock notifications on the product page. We’ll email you as soon as it’s back in stock.
How should I store my skincare products?
Store products in a cool, dry place away from direct sunlight. Some products (like Vitamin C serums) may require refrigeration—check the packaging.
What is the shelf life of your products?
Most products have a shelf life of 1-2 years unopened. Once opened, use within 6-12 months. Check the PAO (Period After Opening) symbol on the packaging.
🎁 Promotions & Discounts
Do you offer discounts or promotions?
Yes! We regularly run promotions, flash sales, and seasonal discounts. Subscribe to our newsletter and follow us on social media to stay updated.
Can I use multiple discount codes on one order?
Unfortunately, only one discount code can be used per order.
Do you have a loyalty program?
Coming soon! We’re developing a rewards program where you can earn points with every purchase.
Can I return sale items?
No, sale items and discounted products are final sale and cannot be returned or exchanged.
🎁 Gift Cards & Gift Services
Do you offer gift cards?
Yes! Digital gift cards are available in various denominations. Perfect for gifting beauty lovers.
Can I send a gift directly to someone?
Absolutely! Add a gift message at checkout, and we’ll include it with the package.
Do you offer gift wrapping?
Yes, we offer complimentary gift wrapping for orders. Select this option at checkout.
👤 Account & Privacy
How do I create an account?
Click “Sign Up” at the top of the page and enter your email and password. You’ll gain access to order tracking, wishlists, and exclusive offers.
I forgot my password. What should I do?
Click “Forgot Password” on the login page. We’ll send you a reset link via email.
How do I update my account information?
Log in to your account, go to “Account Settings,” and update your details.
Is my personal information safe?
Yes! We use SSL encryption and never share your information with third parties. Read our سياسة الخصوصية for more details.
💬 Customer Support
How can I contact you?
📧 Email: support@isisbeautys.com
📱 WhatsApp: [Phone Number]
📞 Phone: [Phone Number]
🌐 Website: isisbeautys.com/contact
What are your customer service hours?
Sunday to Thursday: 9:00 AM – 6:00 PM (Egypt Time)
Friday & Saturday: Closed
We respond to emails within 24 hours.
Do you have a physical store?
Currently, we operate online only, delivering across Egypt. Stay tuned for updates on future retail locations.
🌍 International & General
Do you ship internationally?
Not at the moment. We currently ship within Egypt only. International shipping may be available in the future—stay tuned!
What is Zozick Beauty?
Zozick Beauty is Egypt’s trusted beauty destination, offering authentic K-Beauty, French pharmacy skincare, and international cosmetics with fast delivery and dedicated customer support across all governorates.
How can I stay updated on new products?
Follow us on social media and subscribe to our newsletter for the latest launches, exclusive deals, and beauty tips:
📸 Instagram: @zozickbeauty
👍 Facebook: Zozick Beauty
💌 Newsletter: Sign up at the bottom of our homepage
🆘 Still Have Questions?
If you didn’t find the answer you were looking for, we’re here to help!
📧 Email us: support@isisbeautys.com
📱 WhatsApp: [Phone Number]
🌐 Contact Form: [Link to Contact Page]
Thank you for choosing Zozick Beauty—where authenticity meets convenience! 💙✨