Return & Exchange Policy – Zozick Beauty
At Zozick Beauty, your satisfaction is at the heart of everything we do. We believe that a great shopping experience continues even after you receive your products, which is why we have designed a clear, fair, and customer-friendly return and exchange policy to ensure a smooth and comfortable experience.
Return & Exchange Period
You may request a return or exchange within 14 days from the date you receive your order.
If 14 days have passed, unfortunately, we are unable to offer a full refund or exchange.
Return Eligibility
To be eligible for a return or exchange, the item must meet the following conditions:
- ✔️ Unused and in the same condition as received
- ✔️ In the original packaging with all labels and seals intact
- ✔️ Proof of purchase (order number or receipt)
- ✔️ Unopened — especially for personal care products
Non-Returnable Items
Due to the sensitive nature of beauty and skincare products, the following items cannot be returned:
- ❌ Opened or used products (creams, serums, face masks, etc.)
- ❌ Opened or tested makeup products (lipstick, mascara, foundation, etc.)
- ❌ Personal and sensitive care items
- ❌ Digital products (e-gift cards, coupons)
- ❌ Sale items (discounted products)
- ❌ Customized or special-order items
- ❌ Products damaged due to improper storage by the customer
Partial Refunds
Partial refunds may be granted only in the following cases:
- The product shows clear signs of use
- The product is not in its original condition or is missing parts due to reasons not caused by us
- Any item returned after more than 14 days from delivery
How to Return a Product
Step 1: Contact Us
Before sending any item back, please contact us:
📧 Email: support@isisbeautys.com
📱 WhatsApp: [Phone Number]
🌐 Website: isisbeautys.com/contact
We will provide you with return instructions and an RMA (Return Merchandise Authorization) number.
Step 2: Prepare the Product
- Place the item in its original packaging
- Include your order number or receipt
- Clearly write the RMA number on the return package
Step 3: Shipping
Return Address:
Zozick Beauty
19 Emarat Madinet El Fath, International Garden,
Nasr City, Cairo, Egypt, 4441123
📌 Important: Please do not send your item back to the manufacturer.
Recommended Shipping Companies:
Bosta – Aramex – or any trusted courier providing tracking
We are not responsible for items lost or damaged during return shipping.
Return Shipping Fees
If the return is due to our mistake or a defective product:
- ✔️ We cover all shipping costs
- ✔️ A courier will be sent to collect the item from your address
If returning due to a change of mind:
- ❌ Shipping costs are the customer’s responsibility
- ❌ Shipping fees will be deducted from the refund amount
Refund Process
Processing Time
Once we receive and inspect your returned item, you will receive an email confirmation regarding your refund approval or rejection.
If approved, your refund will be processed automatically to your original payment method:
- Credit/Debit Cards: 5–10 business days
- Digital Wallets (Vodafone Cash / Fawry): 3–5 business days
- Cash on Delivery Orders: Refund issued via bank transfer or store credit
Haven’t Received Your Refund Yet?
Please check the following:
- Your bank account
- Contact your card provider
- Contact your bank (processing times may vary)
If you have done all of the above and still haven’t received your refund, please reach out to us at:
📧 support@isisbeautys.com
Sale Items
Sale or discounted items cannot be refunded or exchanged.
Refunds apply only to products purchased at full price.
Contact Information
📍 Address
Zozick Beauty
19 Emarat Madinet El Fath
International Garden
Nasr City, Cairo, Egypt – 4441123
🕒 Working Hours
Monday – Tuesday: 10:00 AM – 6:00 PM (By Appointment Only)
Wednesday – Saturday: 11:00 AM – 5:00 PM
Sunday: Closed
📞 Phone: 01117490200
📧 Email: info@isisbeautys.com